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Helpful Tips for Using
Helpful Hannah

1. Calls are limited to 15 transactions or 10 minutes.
2. Dollar amounts are entered without decimals ($10.25 will be entered as 1025)
3. You may need to know your share or loan ID numbers to conduct certain transactions
4. Please go to the Balance Inquiry menu then to "List of Open Shares or Loans for a list of your account ID Numbers"

The following instructions are using the MENU MODE only, for information about the EXPERT MODE, please contact a Member Service Representative.

MENU MODE

Menu Mode takes you through each step of your transactions.

Menu Mode Code List

 Main Menu: 

1. Balance Information
2. History Information
3. Withdrawals
4. Transfers
5. Checking Information
6. Loan Information
7. Additional Information

 Balance Information - Press 1 then 

1. Savings Balance
2. Checking Balance
3. All other Savings Balance
4. Loan Balance
5. Open Share List
6. Open Loan List
7. Account Effective Balance
8. Loan Effective Balance

 History Information - Press 2 then 

1. Last Deposit
2. Last Payroll Deposit
3. Account History
4. Loan History
5. Deposit History
6. Recent Transaction History
      1.  Check Clearance
      2.  ATM Transactions
      3.  ACH Transactions
      4.  Payroll Transactions
      5.  Loan Payments
      8.  Shared Branch Transactions

 Withdrawals - Press 3 then 

1. Savings Withdrawal
2. Checking Withdrawal

 Transfers - Press 4 then 

1. Savings to Checking
2. Checking to Savings
3. Share to Share
4. Savings to Loan
5. Checking to Loan

 Checking Information - Press 5 then 

1. Checking Balance
2. Check Clearance
3. Recent Check Clearance
4. Check Copies
5. Check Stop Payments
6. Check Reorder
7. Check Number Range

 Loan Information - Press 6 then 

1. Loan Balance
2. Open Loan Balance
3. Loan Payment
4. Recent Loan Payments
5. Loan Effective Balance

 Additional Options - Press 7 then 

      2. Year to Date Information
              1.  IRA Contributions
              2.  Dividends
              3.  Loan Interest
      4. Change Personal Preferences
      After accessing Helpful Hannah, for the first time, you can
      customize your four-digit access code (PIN) to a code you
      can easily remember. We encourage to have a PIN you
      can easily remember.
              1.  Change PIN
              2.  Change to Expert Mode
      5. Switch to another Account
      6. Business Hours Locations and Rates
              1.  Savings Rates
              2.  Certificate Rates
              3.  Loan Rates
              4.  Business Hours and Locations


Our Member Services Representatives are available to answer your calls Monday through Friday 8 a.m. to 5 p.m., Central Standard Time. Locally 901-358-4496 or Toll-free 800-999-3179.